Please check all packages upon receipt for defects and/or shipping damage (even if you do not plan on installing it immediately).
Manufacturer Defect
- French Market Lanterns guarantees all products against manufacturer defects for 1 year from the date of delivery.
- Email us at customerservice@frenchmarketlanterns.com with the following information:
- Customer name
- Sales order #
- SKU or fixture(s) name
- Qty of damaged fixtures
- Shipping address
- Description of the problem
- Photos or video of specific issue
Shipping Claim (Damaged or Missing)
- French Market Lanterns cannot be held responsible for damaged shipments that have been accepted and signed for.
- Shipping claims must be made within 5 days of receipt.
- Email us at customerservice@frenchmarketlanterns.com with the following information:
- Customer name
- Sales order #
- SKU or fixture(s) name
- Qty of damaged fixtures
- Description of damage
- broken glass (side panel, back panel, or door) etc
- Shipping address
- Photos of damages
- Photos of the inside and outside of the box
- including the label
Comments
0 comments
Please sign in to leave a comment.